Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our Website, including:

1.1. Personal Data

Personal Data refers to information that can be used to identify you as an individual. We may collect the following Personal Data:

• Identity Information: Name, postal address, email address, telephone number
• Contact Information: Home address, email address, telephone numbers
• Technical Information: Internet protocol (IP) address, browser type and version, operating system
• Usage Information: How you use our Website, services viewed, page response times
• Marketing Information: Your preferences in receiving marketing from us

1.2. Non-Personal Data

We may also collect non-personal data that does not directly or indirectly reveal your identity, including:

• Aggregated usage statistics
• General geographic location data
• Device and browser information

2. How We Collect Your Information

We collect information directly from you when you:

• Fill out forms on our Website (contact forms, newsletter subscriptions, quote requests)
• Correspond with us by phone, email, or otherwise
• Request information about our services
• Engage our services

We may also collect information automatically when you browse our Website through:

• Cookies and similar tracking technologies (as described in our Cookie Policy)
• Website analytics

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1. Provide and Improve Our Services

• To provide the information, products, or services you request from us
• To fulfill our contractual obligations to you
• To notify you about changes to our services
• To improve our Website and services

3.2. Communications

• To respond to your inquiries, questions, and requests
• To provide customer support
• To send you service-related notifications

3.3. Marketing

• To provide you with information about our services that may interest you
• To deliver relevant website content and advertisements
• To measure or understand the effectiveness of the advertising we serve to you

We will only send you marketing communications if you have given your consent or if we have a legitimate interest to do so. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

4. Legal Basis for Processing Your Information

Under the UK General Data Protection Regulation (UK GDPR), we must have a legal basis for processing your personal data. We rely on the following legal bases:

• Consent: Where you have given us explicit consent to process your data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests do not override your fundamental rights and freedoms.
• Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation.

5. Data Sharing and Disclosure

We may share your personal information with:

5.1. Service Providers

We may disclose your personal information to trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you. These third parties are contractually obligated to keep personal information confidential and use it only for the purposes for which we disclose it to them.

5.2. Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.3. Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to request that we transfer your personal information to another organization or directly to you, in certain circumstances.
• Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including processing for direct marketing.
• Rights Related to Automated Decision Making: You have rights related to automated decision making and profiling, though we do not currently engage in these practices.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. For detailed information about the cookies we use and how you can manage them, please see our Cookie Policy.

10. Children's Privacy

Our Website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any information on this Website. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will take steps to remove that information.

11. Third-Party Links

Our Website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

12. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Summit Roofing Solutions
123 Roofing Road
London, UK EC1A 1BB

Email: [email protected]
Phone: +44 123 456 7890

14. Complaints

If you have a concern about our privacy practices, including the way we handle your personal information, you can report it to the UK Information Commissioner's Office (ICO), the UK regulator for data protection issues (https://ico.org.uk).